Author Archives: base8innovations

Workday Rising (Europe) 2022

Preos announced as Gold sponsor

We are pleased to announce that Preos is a Gold sponsor of Workday Rising (Europe) in 2022.

The event, which takes place in Stockholm between the 15 to 17 of November inclusive, brings together a community of Workday customers, prospective customers, and partners. Nearly 3,000 people are expected to attend the event, which is being held in Stockholmsmässan in Stockholm.

The theme for the 2022 event is change: preparing for it, managing it, adapting to it and making it. Among the nearly 200 speaker and panel sessions, will be a keynote speech by Björn Ulvaeus, who will discuss how ABBA has remained relevant since the seventies.

What to expect from Preos at Workday Rising 2022

Preos will have a strong presence at Workday Rising, with a large stand in the expo area staffed by experts from our fast-growing team of Workday specialists. Please drop by to say hello or to discuss any challenges you are facing with Workday. We’d be pleased to help.

You can enter our prize draw for a free Workday review by scanning the QR code on our stand and entering a few details. We’ll also be sponsoring a coffee stand throughout the event where you can pick up a reviving caffeine hit should expo exhaustion kick in.

We are also running a panel session. In A Mile in Our Shoes, Preos Advisor Mark Judd will interview Ros Marshall, Vice President, Human Resources (Global) at Jimmy Choo, and Ben Dudley (Preos CEO) to discuss how the luxury brand has taken opportunities to optimise Workday across HCM, Absence, Recruiting, Advanced Compensation and Payroll integrations. Visitors can book a place via the Workday Rising app – and we’re pleased to say the session is filling fast.

Finally, Preos experts Philippe Lauret and Andy Bradshaw, will be running Braindate sessions in which they will discuss various Workday challenges with users.

Preos Braindate Sessions include:

  • Purging Strategies – Meeting Requirements for purging data and complying with 6 years plus 1 legislation
  • Onboarding – Workday and Identity Access Management. Pre-hire access non-SAML and day one access with SAML
  • Did someone say IT Privileged access? 3 Steps to keep your auditors happy
  • Stuck processes (MOM) and data remediation and digging yourself out of a hole

Braindates can be booked on the Workday Rising app.

You can register for Workday Rising (Europe) here. We look forward to seeing you there.

Email us to reserve a meeting slot with one of our experts at Workday Rising.

Workday Docs – An opportunity to improve your candidate experience

In 2021, Workday released Workday Docs, a powerful new document generation tool to ensure consistent branding across automatically generated documents.

It’s particularly useful during the recruitment process, as part of Workday Recruiting, where creating a positive and consistent candidate experience of the brand is critical for attracting top talent.

The previous Workday Document Generation process offered only basic formatting, and many people found it frustrating to work with.

Workday Docs now gives users the power to use locked content, images, and more advanced formatting, including tables, page breaks, headers, footers, and margins.

It’s a real boost for users trying to give candidates a better and more consistent brand experience and reduce the need to use an uneconomic custom option.

So, the functionality to produce more consistent and professional documentation through Workday now exists. Now it’s down to organisations to make the transition from the old Document Generation system to Workday Docs.

How to make the change to Workday Docs

Sadly, there is no magic wand to wave to migrate to Workday Docs. It is a manual process where all new documents need to be created from scratch, which can take some time.

You can use both Document Generation and Workday Docs at the same time. So, if you are looking to move to the new system but are not keen on moving all your documentation over at once, you can do so on a document-by-document basis over time.

This option may be attractive if the capacity to make the transition is limited. However, candidates may encounter documents produced in two different systems, resulting in an inconsistent experience.

One alternative solution is to bring in capacity from external experts.

A trusted partner will guide you through the migration process and can take on the heavy lifting of configuring Workday documents for you. They may even be able to create additional value by advising on the process, design and content of documents used in recruitment.

You should also expect your partner to transfer skills and knowledge to your in-house team to ensure you can manage future updates and apply Workday Docs to other areas of Workday as the feature evolves.

Our expertise in optimising Workday tenants and deep understanding of Workday functionality puts us in an ideal position to support clients through this process.

Please get in touch if you’d like to discuss how Preos can help your organisation migrate to Workday Docs, or if you want to learn more about the opportunities and implications for your organisation.

Image (c) Shutterstock | Miha Creative

Mark Judd, Preos Advisor (formerly Workday VP): “Why I’ve become a Strategic Advisor to Preos”

Mark Judd was Vice President of Product Strategy EMEA at Workday for more than four years.

During that time, he was responsible for connecting Workday’s customer requirements with product design. Mark’s championing of the customer-led to a series of innovative developments that helped consolidate Workday’s position as the leader in its field and maintained its excellent record for customer satisfaction. Before joining Workday he was the HR Services Solution Lead at Rolls-Royce. 

Mark left Workday in 2021, and since then has been building a career as an independent advisor to a portfolio of clients, including Preos, where he helps us build a greater understanding of Workday customers’ requirements and priorities. 

In this interview, Mark shares his views on Workday Optimisation and explains why he has chosen to act as an advisor to Preos.

We are delighted to have his support.

Transcript

Meet Mark Judd 

Hello, my name’s Mark Judd. I am a Strategic Advisor to Preos. I started working with Preos in the middle of 2021. 

Prior to that I was the Vice President of Product Strategy for Workday, for Europe Middle East and Africa. And before that I have had a history of senior roles in operational HR for companies like Toyota, Price Waterhouse Coopers and Rolls Royce. 

You were approached by several organisations, why did you choose to work with Preos? 

The reason I wanted to work with Preos is after 4 and a half years of being the Vice President of Product Strategy with Workday, I retired from my full-time role in middle of 2021, and I was looking to do something that I would find truly interesting. Create a portfolio of activities. Some Workday related and some not so much Workday related. But there was an element of that I wanted to focus on, which was around helping customers optimise their product that I had been involved in, in helping to roll out across the European theatre.  

I also happened to know the Preos guys for many years, David and Ben, and liked them very much. And so, it was a great opportunity to align the stars and bring things together. Work with people that I liked that I trusted, but also do something which I think fundamentally moved the value proposition for customers on so that they could get the most out of their Workday products.  

Do you believe the demand for this kind of support is new? 

I don’t think the demand for this kind of support is new. In fact, when I think back to when I was a Workday customer around about 2015, I identified very early on that the more sophisticated the product became and the more that we as a business wanted to adopt it during my time at Rolls Royce, the more we would need support, partnership in helping to optimise the product. What was interesting is at that time there was very little in the market that was around post-implementation aftercare support for really making the most of the Workday product. And I remember having a number of conversations with providers and partners at the time, but the real focus was very much on helping businesses go live and less so around helping businesses optimise.  

Should an AMS take care of Workday Optimisation? 

In my mind, there is a very big difference between what AMS offers, which is really about release management, testing, ticket management etc. And there is a place for that for most organisations to have that support to supplement the internal operational teams that they have and the whole process of optimising a cloud technology such as Workday. There is a difference. You need that kind of more sophisticated understanding around enhancement when it comes to optimisation. It isn’t AMS. It isn’t a routine. It isn’t a batch process or routine testing activity. It’s getting into the strategic requirements of the business. Understanding what is important to them. Helping to look at the match between those business objectives and then relating that back to the Technology to ensure that what is deployed is done so on an intelligent and well-constructed roadmap. 

Do you see this as remedial work for customers who are in trouble or is it more than that? 

This is more than just remedial work for customers, but it is true that some customers may have found they have lost pace through successive releases. Their operational teams, that may have been quite substantial at the point of go live could well have reduced in size or they may have seen successive releases come and go without optimising what is there. So, there is a degree of support that can be offered to catch up to make the most of what Workday can offer to date.  But it is more than that it is also priming organisations for what is coming in the future. Making sure that they have made use of all the appropriate structures, the way of organising the technology and also considering what is coming down the line in the next few releases, so they are well-positioned to take advantage of that. 

What would your advice be to a customer thinking about how to get more out of Workday? 

Customers have invested a lot of time, a lot of effort, a lot of money, a lot of resources in putting Workday in and utilising it within their businesses, rolling it out and ensuring the change management is done. But it doesn’t stop at the point of delivery. It is a continual investment in effort and time. So, I would encourage every customer to have a very well thought through optimisation strategy and roadmap. And I think many customers will need some help to do that.  

And one of the things I particularly like about Preos is there are no distractions. It is not about new implementations. It’s all about optimisation. All about helping customers make the most of everything they have put in and sustain that level of growth and sophistication and utilisation and making the way they work the product really drive business success for them.  

Now we are one

As we reach the first anniversary of the launch of Preos and the end of our trading year, I wanted to share some thoughts about an exhilarating and eventful twelve months. 

Preos people are special

I need to acknowledge the massive contribution made by all our employees and associates. Without their expertise, hard work, and commitment to Preos, we could not have delivered such an outstanding performance in our first year.

It sounds trite to say our people are our greatest asset, but that doesn’t make it any less accurate.  

When we launched Preos, we prioritised investment in our people – providing training, development, fair rewards, and interesting work. 

We continue to push ourselves to increase the support we give to our teams and make Preos a destination for talented people who want an exciting career in the Workday world. 

In our first few weeks, the team agreed on the values we believe are central to our culture. We want our culture to reflect the best of our people and to have a positive impact on how we work with our clients and partners.

We agreed four keywords that summarise and shape our culture. 

  • Respect for what everyone brings to the business, enabling us to get the best from each other and helping us grow as individuals. 
  • Ambition drives us to improve how we work and deliver for our clients.
  • Passion means we are always looking to do better and acknowledge great contributions. 
  • Innovation means we strive to find new ways to manage the business and deliver our projects. 

Stick to the Knitting

We started the company with a simple proposition: Workday Optimisation.

We help organisations get the most out of their investment in Workday. We will continue to focus on that core proposition, evolving our methodology, tools, delivery mechanisms, and structures to develop our expertise further. 

Many years ago, business gurus Tom Peters and Robert Waterman said excellent businesses stick to the knitting. They focus on what they know best so they can concentrate on making the company and the service it provides the best it can be. 

We have not wavered from the core of what we do and have no intention of doing so as we continue to evolve our business to better help our customers optimise Workday.

Blips, bumps and boulders

Launching a new business is exhilarating and challenging. We have had our fair share of bumps along the way: client service hasn’t always been up to the standards we target; we haven’t had the time to address the deficiencies we know exist in our management system, and we want to do better for our team.

But we’re good at raising issues early and implementing solutions. And we’ve learned from the things we did not get right the first time. 

If we don’t continually look at how we can do better, our clients will not get the results they deserve from their investment and trust in us. We want to do brilliant work and have long term relationships with our clients. And we will only get that by learning from the blips, bumps and boulders to smooth the way for the future.

Numerical nimbleness

We set out to have a solid financial base allowing us to be a strong, independent business unbeholden to external stakeholders. And we’ve hit that target. 

When you are growing fast, you don’t have time to build business cases and analyse spending decisions in detail. You have to keep adjusting the plans, watching the trends, make nimble forecasts and quick decisions, and have the confidence to address issues when they arise.

Not everything can be a priority. Choosing what we focus on with limited resources has been vital. 

Client Credits

Finally, we are nothing without our clients. Thank you to all of you that have chosen to work with us. We appreciate it was a leap of faith and hope you feel it was worth taking. 

We appreciate it when you recognise good work and the feedback on how we can improve. The fact that we get repeat business from many clients suggests we are getting things right, and we will continue to improve and develop our delivery capability.

We look forward to the next twelve months with a combination of pride in our people and what we have achieved together and humility in our recognition that our success is not a given. We know we need to continue to work doubly hard to maintain our momentum and help our clients optimise Workday. 

And we’re ready. 

Image (c) Shutterstock | Ink Drop

Preos becomes a Workday Advisory Partner

We are pleased to announce that in recognition of our team’s expert knowledge, skills, and dedication to clients, Preos has been awarded Workday Advisory Partner status. 

This means we can access exclusive resources, content, and insights into Workday’s strategic roadmap to help customers optimise Workday and maximise return on their investment. 

Our team of consultants and subject matter experts are trained to address implementation issues, increase adoption, and introduce processes that ensure Workday meets the long-term needs of your business.

With expertise in all Workday modules, including HCM, finance and analytics, our consultants can offer support in core systems and process review, infrastructure review, adoption acceleration, support structure, roadmap planning and release management.

The Preos team offers a collaborative approach, support to minimise expensive additional resources, and advisory partner access to the most recent functionalities, tools, and services in the Workday pipeline. This ensures the delivery of a more satisfying and seamless Workday experience. 

Because go-live is just the start of the Workday story.

Preos Gets Cyber Essentials Certification

Preos has achieved Cyber Essentials certification in its first year of trading. 

Cyber Essentials helps organisations guard against cyber threats and demonstrates a commitment to online security. The government-backed certification means our clients can be assured we have significant measures in place to enhance data protection and to secure ourselves against cyber-attacks. 

Cyber attackers look for the most vulnerable sites to access. This certification deters the most common forms of attack by demonstrating we take security seriously. The official Cyber Essentials site likens the certificate to the digital equivalent of a sturdy lock deterring an opportunistic thief trying your front door.  

The self-assessment certification was developed by the Information Security Forum (ISF) and the Information Assurance for Small and Medium Enterprises (IASME) for businesses of all sizes. It is a prerequisite of many government contracts.  

Photo (c) Shutterstock/ Alex SG

How to reduce Workday Support Cases

Although Workday is reasonably intuitive to use, most organisations find managers and employees using the self-service functionality generate a large proportion of their support queries.

If your Workday Support Structure can reduce or eliminate these types of queries, it frees up time to focus on more value-added activities, such as system maintenance and ensuring the core annual processes happen seamlessly and on time.

It is unrealistic to eliminate user support queries entirely, and unhelpful too, as they are a good indicator of blocks to adoption and potential improvements. But you can reduce the volume.

In this blog, we suggest five methods to cut Workday support cases.

1. Design your processes with the end-user in mind

When you are designing your processes in Workday, make sure you think about who will be entering and using the data captured. Will the vocabulary used make sense? If not, use the Workday custom label functionality so it is more intuitive and makes more sense to the user.

Does the Workday process follow a flow the user will be familiar with, or is training and familiarisation needed?

Is it apparent to the user at each stage what data they need to enter or approve? Have we given them explicit instructions in a notification or on-screen explaining what is required?

2. Embedded Learning

Workday’s Guided Tours help users complete tasks by displaying customised help text for selected fields. These can be displayed in multiple languages. Offering help text to users at the point of need, helps them complete the transaction more easily. It helps avoid the need to raise cases to answer basic questions such as “How do I..?”, “What information goes in this field?”, “What is a …?”

3. Workday Help

Workday recently released one of its newest functions: Workday Help. Workday Help is a 24/7 help centre that provides knowledge and solutions to user queries. The information in Workday Help is easy to navigate and understand, and it reduces the number of support cases raised as it answers the user’s questions in real-time.

4. Workday Assistant

Workday Assistant is a cyber assistant or chatbot that can respond to simple queries and even complete some tasks and retrieve knowledge within Workday. Designed with the needs of end-users and HR in mind, Workday Assistant integrates with existing processes and greatly increases productivity.

Workday Assistant can help with queries regarding expenses, employee data, time tracking, annual leave, performance tracking, and more. Workday developed Workday Assistant is the first step to answer all questions hoping that the chatbot would solve problems before the user needed to raise a case.

5. Root cause analysis of historical tickets

Insights gained from a root cause analysis of previously raised or resolved cases indicate where there are complexities in the system – another good reason why you do not want to eliminate user queries completely. They will also steer you towards areas that need to be optimised. By removing such underlying issues, you can dramatically reduce the number of cases raised.

Conclusion

Workday is intuitive, but there is always a need to help users get used to the system. There are many ways in which your Workday Support Structure can give your employees and managers access to the help and information they need at the point at which they need it. If you can automate this as much as possible, your support team’s time can be focused on more value-added activities.

Good luck with your endeavours to reduce queries and cases raised. Get in touch if we can help.

Photo (c) Shutterstock/ Andre_Popov

How to increase Workday Adoption

Like any new complex IT implementation, the rollout of Workday can be challenging. On the surface, the system is presented as being intuitive and user-friendly. However, this disregards problems users sometimes experience, which can have a direct impact on Workday adoption.

Sound familiar?

In this blog, we discuss ways to increase Workday adoption.

It all starts with the programme setup: vocal and visible leader sponsorship, selecting the right partners, choosing the best people to become Workday champions, and identifying business process owners early in the project.

These business process owners will drive the design and control of the solutions and ensure clarity about where the system activities fit into your end-to-end process.

It is vital to think about the insights and reports you will need from Workday and for what the data will be used. This will inform the design decisions made in the build of your Workday tenant.

Alongside this, you want an effective change management strategy and plan – perhaps partnering with an external consultancy.

You should develop any change management programme in the light of a stakeholder analysis. This analysis will help you understand where different stakeholder groups are now, in terms of what they think, feel and do, and where you need them to be to ensure the programme is a success. You can then decide where to focus your change efforts to accelerate Workday adoption.

Ten change management techniques to increase Workday adoption

  1. Engage the business
    Get people from all parts of the business involved throughout the project, and particularly at the requirements and user acceptance testing. When Workday adoption falters, it’s usually in its day-to-day use by staff and line managers. So engage not only the leaders but also representatives of all critical users in the company.
  2. Review and clarify processes
    Assign Workday process ownership to the appropriate people within your organisation. Given them a responsibility to ensure the Workday processes meet businesses requirements.
  3. Impact assessment
    Understand the impact that Workday will have on key stakeholders, including process changes, behavioural change, and new ways of working. Consider the methods, channels, messages, and training to help people accept and deal with the impacts of change.
  4. Communicate early and frequently
    Keep stakeholders engaged throughout the programme through a communications plan which includes timely messages tailored to the specific audiences.
  5. Create incentives and celebrations
    Celebrate early adoption. These can recognise adoption role models and increase peer pressure on the more reluctant adopters. Run progress reports frequently to identify good and bad user engagement, using data to inform your adoption metrics.
  6. Design and deliver training
    Ensure training includes the appropriate level of detail and uses the most effective channels. You want your team to know how to use the new tools to do their jobs so consider this time well invested.
  7. Consider using adoption tools, such as
    • Guided Tours to guide users through Workday processes. These are practical and built into Workday. They need to be activated in your Workday tenant. Guided tours are a way to provide interactive help during transactions. They reduce the need for external training or materials such as PDFs, videos, or coaching sessions. However they are not currently available for all Workday processes.
    • WalkMe and AppLearn – These paid-for tools are more comprehensive and dynamic than guided tours and include multimedia and interactive elements. You can develop content for specific Workday processes and extend them to other applications in the Workday ecosystem.
  8. Develop a shared understanding of Workday terminology.
    Ensure you familiarise all users across the organisation with Workday terminology. Words like ‘position’, ‘organisation’, ‘management level’ need to be well-defined so all users can make the link between what happens in reality and how that is reflected accurately in Workday.

    This goes beyond explaining the new terminology. Ensure everyone is clear about their authority levels, what they can change, and what they should be checking in all approvals and transactions.
  9. Live Clinics
    These are live sessions where people drop in and ask questions about Workday. For example, if there is a new feature in the Workday Recruiter, you may want to have a session with line managers to walk them through the process.
  10. Reports
    Regularly run reports from Workday to identify where issues and bottlenecks are occurring and see what is working well. Such analysis will highlight where and when the adoption of Workday is dropping off, providing the opportunity to address problem areas.

    Running reports also gives you valuable information for your ongoing development and improvement of Workday.
    However, we have found that the biggest adoption challenge is using the system to its full potential, beyond the transactional level. This means designing the system to suit the end-users’ needs, making their lives easier and looking at insights that help them see the new system’s real value.

Conclusion

Once leaders recognise Workday’s value and the powerful insights it can provide, they will give it the vocal support needed to persuade staff and managers to use it. So it’s essential to understand the reporting and analytical data leaders want to get out of Workday to ensure they embrace the system. This understanding of their requirements will help you configure Workday and its processes to get the relevant data.

This leadership support needs to be complemented by activities that ensure managers and staff have the knowledge and support they need to use the Workday accurately. They also need to find that Workday processes are as easy or easier to use than the previous method.

Then you can anticipate seamless Workday adoption.

Photo (c) Shutterstock / Khakimullin Aleksandr

How to get the best from your Workday AMS partner

Once you have implemented Workday in your organisation, an Application Management Service (AMS) partner can play an essential role in your Workday support structure.

At their best, AMS providers can help you maintain and update Workday, keep on top of any updates, fix bugs and address many other issues. However, in our experience, they can also be an expensive long-term commitment providing a reactive, ticket-based service with limited added value.

In this blog, we suggest three ways to get the best out of your AMS provider.

1)   Be an expert client

While you might expect a good Application Management Service provider (AMS) to advise your team, having an in-house expert will improve the effectiveness of the relationship. Your expert should know enough about your business and Workday’s functionality to clearly explain your requirements in a language that AMS will understand, and with your best interests at heart. Briefings and meetings become more focused and productive, and misunderstandings can be avoided.

An additional benefit of developing in-house expertise is that you will have the capability to run tests on bug fixes and new functionality. Regression testing is essential to Workday’s smooth operation but sometimes falls outside of an AMS’s remit.

Whether you choose to hire, train or contract in this Workday expertise, your internal experts will need adequate security permissions in Workday to do their job. This comes with some risks, and you will need a robust control process to ensure any changes are configured, tested, and signed off before moving into production. Your AMS can usefully act as a second pair of eyes for this process.

2)   Remember, you are the client

Some AMS organisations prefer to maintain a reactive, transactional relationship with their clients, focused on closing support tickets quickly and efficiently. We have noticed clients often feel reticent to challenge their AMS partners on this.

While there is value in this kind of responsiveness, you have a right to ask for more proactive ways of working that better suit your needs. Ticketing systems may work well for the AMS, but you will often gain greater benefit from having a phone conversation with the agent to discuss an issue and learn from their experience.

3)   Knowledge transfer is essential

The exchange of knowledge and expertise is critical if you are to get the most out of your AMS, and this needs to happen at two crucial stages.

Stage 1

Clients often use a systems integrator to implement Workday and a separate AMS provider to manage support, maintenance, and upgrades post-go-live.

However, the deep understanding of the business and Workday configuration developed during implementation can be lost in the transfer of responsibilities. This can have a detrimental knock-on effect on the support and guidance that AMS provides to your teams, including internal helpdesk staff, and future developments of the system.

Therefore, it is essential to ensure a detailed handover between the systems integrator and the AMS, even if they are two departments within the same organisation.

Few handovers are comprehensive enough in our experience, meaning that a new consultant with limited knowledge of your configuration is assigned to your account. As a result, solutions can be short-sighted and fail to spot dependencies and downstream impacts within Workday and other integrated applications.

Stage 2

AMS organisations focus on maintaining your system, and fixing issues are, in many ways, admirable. But it does mean that training and mentoring take a back seat. And let’s be honest, they have a vested interest in ensuring you remain dependent on their services.

As part of your accord with your AMS partner, make sure you get an agreement that they will transfer Workday expertise to your team by mentoring helpdesk staff and discussing how they have tackled issues.

How far you wish to pursue this knowledge transfer depends largely on your appetite for self-sufficiency.

Some clients are happy to keep paying the Application Management Service provider fees and effectively outsource this Workday support element. Others recognise that they can find significant cost savings by bringing the function in-house and reducing their reliance on an external partner.

Where you sit on this spectrum will determine how hard you push your AMS for knowledge transfer. As a minimum, we recommend regular meetings with your AMS to review their performance and discuss emerging issues and insights. A standard quarterly meeting is not enough.

Conclusion

While we appreciate the vital role AMS providers play in Workday Optimisation, we believe it is essential that clients recognise they are in the driving seat. It is a mistake to become overdependent on a partner, and part of the deal should include the development of your staff to the level you want.

Professional AMS providers will recognise this as a reasonable request and work with you to make sure it happens.

Photo (c) Shutterstock | fizkes

Workday Go-Live: When the work really starts

Preos’s latest Workday Optimisation report considers what happens after an organisation’s new instance of Workday goes live.

And it’s not always pretty. 

The path to Workday implementation is well-trodden and, from a technical perspective at least, Workday can be up and running through a tried and tested methodology.

But most issues emerge once the system is being used – or worse is not being used – by your people. This is because traditional Workday methodology focuses purely on the technical side of implementation.

The people elements – change management, stakeholder relations, communications, training, user adoption – are all to often overlooked. 

It’s unsurprising then, that when Workday doesn’t deliver the anticipated benefits, it is almost always because of people issues, rather than problems with the system itself. 

Which is why we commissioned original research to understand what goes wrong, and how to address it. 

Why Workday Go-Live is just the start

Based on candid interviews and surveys with organisations that have implemented Workday over the last three years, the report identifies five areas of focus for long-term Workday success, post-go-live. 

In summary, these keys to Workday Optimisation are: 

  1. User experience – Get feedback to keep your systems and processes relevant to the needs of the user and the business
  2. Change management – Start change management early and continue post-go-live
  3. Support structure – Set up a strong team and define ways of working
  4. Integrations – Prioritise critical platforms / processes and invest from the start
  5. Prepare for new releases – Create your road map and release management plan.

Under each heading, the report provides practical steps (19 in all) that organisations can take to ensure sustained success in Workday Optimisation post-go-live. 

The report also includes four ways to improve any Workday implementation project. 

Click this link to download your copy of the report: Why Workday Go-Live is just the start. 

Contact us to find out how Preos can help.

Image (c) Shutterstock | Konontsev Artem