Workday Support Structure
We analyse your user support structure for Workday to control costs, optimise user satisfaction, and ensure sustainable results. We work with a third party to provide ticket management.
Discover
Assess
Recommend
Optimise
- Optimising the support structure for Workday is important in controlling costs, and optimising user satisfaction and adoption.
- Delivering an optimal mix of internal resource and support from AMS partners will impact the level of sustainability of Workday
- Ensuring there are the specialist skills in your organisation is essential to add value and ensure Workday is successfully adopted. Critical skills include report writing, data mining, configurating changes and accurate data management
We can help in the following areas of Workday support
End User Support
Support and assistance to end users of technology hardware and software, provided remotely as well as on site at client locations
Cloud and Security Services
Managed coherence of security across solutions
Team Structure
Design of an optimal structure centred around your Release Manager
System Design and Integration
Working on system design and integration with both legacy and new solutions
Third Party Services
Advising on selection of and provision of third party services and support, including contracts with AMS providers
New Features Procurement
Advising on the selection and use of new features