Workday Enhancement Services (WES) is your proactive and value-adding upgrade to traditional Workday Application Management Services (AMS).
We focus on preventing issues, continuous improvement, and upskilling your team. Your designated, certified, and highly experienced WES Consultant knows your tenant and organisation intimately.
They ensure your Workday is more than just functional. It’s about pushing it to deliver more value and making your Workday investment work harder for you and your organisation.
Switch to Workday Enhancement Services (WES) when you’re…
What is Workday Enhancement Services (WES)?
Workday Enhancement Services (WES) offers Workday Customers an alternative to traditional Application Management Services (AMS).
WES focuses on proactive problem-solving, continuous improvement and strategic partnership to optimise your Workday experience. With WES, you have a designated, highly experienced Workday-certified consultant and point of contact who understands your organisation and tenant intimately.
Unlike Workday AMS, WES provides root cause analysis, helps you get more value from Workday, manages releases and backlogs and provides expertise to upskill your team. We go beyond managing issues to foreseeing and preventing them.
With WES, you’re not just getting a support service; you get a partner for enhancing your Workday.
What’s wrong with AMS?
AMS, or Application Management Services, traditionally leans heavily on a reactive mindset. It’s centred around ticket resolutions, hours logged, and sticking to service level agreements.
But here’s a question: Do you find yourself caught up in endless rounds of ‘ticket ping pong’, diverting attention from your main business activities?
With AMS, tickets often bounce back and forth between your team and the provider. This can lead to frustrating delays—thanks to miscommunication, team members unfamiliar with your organisation’s intricacies, or simply inexperience. And amidst all this, there’s a glaring oversight: there’s hardly any emphasis on extracting greater value from your Workday investment.
With Workday Enhancement Services (WES), you gain more than just day-to-day support. You get a partnership model tailored to you to maximise return on your Workday investment.
“We’ve seen an evolution in our team, they feel more empowered, more productive, and they feel that there is a real partnership with their WES consultant”
– Stephen Barnett, Head of Global Reward and HRIS, IFCO
Why consider Workday Enhancement Services (WES)?
- Your designated WES consultant understands your organisation and tenant intimately to provide personalised support.
- Consultants provide root cause analysis with best practice recommendations.
- Regularly scheduled contact with your consultant eliminates the need for tickets to bounce back and forth, saving you time and expediting issue resolution.
- You upskill your team with coaching from highly experienced Workday-certified experts.
- Enhance the value you get from Workday.
- Unlike Application Management Services (AMS), WES is a strategic partnership aimed at enhancing your Workday tenant and delivering you true value.
- We don’t just manage issues but continuously enhance your Workday experience.
