Workday Enhancement Services

Workday Enhancement Services (WES) combines expert issue resolution with continuous system enhancements that deliver better experiences for your people and drive more business value from your Workday tenant.

WES pairs you up with a dedicated, highly experienced Workday consultant who gets to know your business challenges and the intricacies of your Workday tenant. They’ll proactively find ways to enhance your tenant, provide strategic advice on the wider business impacts of every Workday decision, and work with you to ensure you get maximum value from your investment.

With a dedicated, named expert at your side, you can go beyond break/fix and start making real enhancements that create a more reliable, more performant Workday tenant. And we’ll help you upskill your teams on Workday best practices, deploy new platform features, and improve the employee experience across your organisation.

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From Application Management Services to Workday Enhancement Services

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How does Workday Enhancement Services differ from other Workday managed service offerings?

Other offerings focus on ticket resolution, meaning you’re focused on resolving issues rather than turning them into opportunities for platform improvement.

Workday Enhancement Services is different, because it gives you a named, dedicated, and highly experienced consultant who gets to know your business and your Workday tenant – and proactively enhances your Workday deployment to create a more stable, performant system.

Any issues you raise are picked up by your  senior consultant, who will proactively identify hidden issues or opportunities for enhancement in your Workday tenant. WES is not a transactional, SLA-driven service; it’s a consultancy service that looks at long-term business value and turning Workday issues into opportunities for improvement.

“We’ve seen an evolution in our team, they feel more empowered, more productive, and they feel that there is a real partnership with their WES consultant”

– Stephen Barnett, Head of Global Reward and HRIS, IFCO 

IFCO CASE STUDY

Who is Workday Enhancement Services (WES) suitable for?

WES is designed for any organisation that wants to optimise Workday and deliver a better employee experience. In our experience, the organisations that benefit most are those who:

  • Have just deployed Workday and need expert guidance on how to maximise their investment
  • Have been using Workday for a few years, and are encountering persistent challenges their existing support provider is unable to solve

With Workday Enhancement Services (WES), you gain more than just day-to-day support. You get a partnership model tailored to you to maximise return on your Workday investment.

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What you’ll get with Workday Enhancement Services

Expert Consultancy

With WES, you get an experienced lead consultant supporting your tenant. Your senior consultant will have multiple years of client-side experience managing Workday and will have experienced the same challenges you’re going through.
 
And because Preos specialises exclusively in Workday, your consultant has application-specific experience that makes them well-placed to find the right solution and help you get maximum value from your tenant.

 

Personal, proactive service

With WES, you know you have a named partner at your side who becomes a true extension of your team and turns Workday issues into opportunities.

They learn more about your Workday deployment and proactively enhance your tenant over time, meaning fewer issues in the long term, and significant cost and time savings.

Beyond break/fix

WES is much more than a block of hours where we fix issues in your tenant. We take the time to uncover new opportunities and help you make the most of the latest Workday features.
 
We look at the broader business context surrounding your tenant and offer the guidance you need to make the most informed decisions. We even list all configuration steps so you can keep your own documentation and knowledge bases up to date.
 

Comprehensive knowledge transfer

WES takes the pressure off your teams when they need it most. But it also empowers them over the long term. Our consultants find opportunities to upskill your team and transfer their expertise so everyone can get the most out of Workday.

One consultant, full context

With WES, the same expert supports your day-to-day needs and project delivery – so nothing gets lost in handovers, and every recommendation is made with a deep understanding of your tenant, team, and goals.

Switch to Workday Enhancement Services (WES) when you’re…

Tired of ‘ticket ping pong’ wasting time?

Tired of not maximising value from Workday?

Tired of a purely reactive approach?

Tired of the transactional nature of AMS?

Tired of constantly rotating unfamiliar resources?

Tired of not being able to develop your internal capability?

How does Workday Enhancement Services compare to AMS?

Traditional AMS Providers
The approach Proactive problem-solving approach, focusing on understanding your business objectives and needs. Reactive approach, focusing solely on ticket resolution, hours and SLAs.
Value added to your organisation Enhances the value you get from Workday, not just maintains it. Little focus on improving or extracting more value from your Workday investment.
Timeliness Swift resolution of issues. Delays in implementing changes due to poor communication and inexperienced consultants
Communication with your team Offers a consultative approach with impact analysis Needs detailed requirements from in-house support before taking action.
Familiarity with your organisation Your dedicated WES consultant understands your organisation’s setup and tailors solutions accordingly. A constant rotation of unfamiliar resources with a task execution mindset.
Strategic input Helps in long-term strategic planning for your workday system. Lack of strategic input for workday evolution
Cost efficiency Reduces administrative tasks and offers swift issue resolution, lowering operation costs. High administrative overhead due to ‘ticket ping pong’, leading to time lost in back-and-forth communications and extended resolution times.