Retailers and hospitality organisations face unique challenges and many overlapping issues, including workforce management, fluctuating seasonal demands and meeting high customer expectations. Balancing these demands while keeping costs down and employees satisfied is no easy task.
From optimising recruitment and scheduling to enhancing employee engagement and compliance, Workday enables businesses to operate more effectively. But going live with Workday is just the first step. Maximising Workday’s potential and customising it to suit your needs requires ongoing optimisation.
At Preos, we understand these industry-specific challenges. Our deep expertise in Workday, retail and hospitality ensures that your systems are integrated, fully compliant, and aligned with your operational needs. From initial setup to ongoing support, we help you get more from Workday.
We’re helping our retail & hospitality clients overcome common challenges including:
- High staff turnover, especially among part-time and seasonal workers
- Managing complex schedules and shift patterns across multiple locations
- Balancing fluctuating seasonal demand with staffing
- Diverse contract types and pay structures
- Ensuring compliance with strict industry regulations and data security
- Engaging a tech-diverse workforce with user-friendly tools
- Delivery and compliance against EU time reporting
Explore how optimising Workday can help you tackle your challenges and drive better results below.
How can retail & hospitality organisations maximise value with Workday optimisation?
STREAMLINE WORKFORCE MANAGEMENT TO REDUCE TURNOVER
High employee turnover, especially among part-time and seasonal staff, is a persistent challenge in both sectors. Workday’s automation tools and workflows can be optimised for quick hiring, onboarding, and termination processes. Using Workday’s People Analytics can help you spot trends in new hire failure rates across stores, counties and countries. Knowing these drivers and costs of turnover enables you to improve recruiting sources, selection criteria and onboarding processes.
MANAGING DIVERSE CONTRACT TYPES AND PAY STRUCTURES
Employing a mix of full-time, part-time, and zero-hour contract workers, each with unique pay structures, benefits, and leave entitlements requires Workday to be configured to your organisational needs. Workday can be configured to accurately manage these complexities, even in unionised environments, ensuring compliance with payroll and benefits requirements and reducing administrative overhead.
WORKDAY ENHANCEMENT SERVICES (WES)
Workday Enhancement Services (WES) is a smarter alternative to traditional AMS. Beyond daily troubleshooting, WES drives greater value from your Workday investment. It provides root cause analysis, smooth release management, and backlog reduction while upskilling your team.
IMPROVE SCHEDULING EFFICIENCY
Retail and hospitality businesses have complex scheduling needs. Workday must be optimised to support dynamic scheduling, real-time availability, and shift-swapping to keep up with operational demands. This ensures optimal staffing levels, reduces overtime costs, and improves employee satisfaction by providing flexibility.
TRAIN FOR A WIDE RANGE OF TECHNOLOGICAL ABILITIES
Adopting Workday requires careful change management, especially for a diverse workforce with varying tech familiarity. The scale and diversity of teams, particularly in retail and hospitality, can make transitions challenging, and resistance to new technology is common. Preos drives high adoption rates through targeted strategies, ensuring everyone—from younger, tech-savvy workers to employees with less digital experience- gets the training and support they need to use Workday’s self-service and scheduling tools.
INTEGRATE YOUR POINT-OF-SALE (POS) AND INVENTORY SYSTEMS
Integrating Workday with these systems can benefit you by providing seamless payroll, time tracking, and workforce management.
ENSURE COMPLIANCE AND DATA SECURITY
You collect and manage vast amounts of employee data, making compliance crucial – especially where staff turnover is high. Optimising Workday to handle Data Subject Access Requests (DSAR) ensures ex-employees can easily access their data, reducing the manual workload for HR teams. By enhancing Workday’s reporting capabilities, you can streamline compliance processes, protect sensitive data, and avoid costly fines.
LEVERAGE WORKDAY FOR SEASONAL HIRING
Both retail and hospitality organisations face intense pressure during peak seasons like the holidays. By optimising Workday, you can rapidly scale hiring to manage workforce surges efficiently, without slowing down your operations.
Workday’s tools also help you identify top-performing seasonal staff who are ideal for rehiring. Building a pool of occasional or intermittent employees already familiar with your business reduces recruiting costs, streamlines paperwork, and speeds up onboarding —leading to faster productivity, higher retention rates, and improved customer service.
Why Preos for your organisation?
Industry optimised Workday solutions
Preos partners with global organisations to optimise every part of Workday. As the UK’s only Workday Services partner built on optimisation expertise, we avoid common pitfalls and deliver success from day one.
Empower and upskill your team
We equip your team with knowledge and skills enabling them to confidently manage and expand their Workday capabilities.
Senior expertise throughout
With Preos, senior Workday experts lead every stage. There are no handoffs to less experienced teams—you get consistency and expertise throughout.
Partners for your long term success.
With an 86% client retention rate, we build partnerships that stand the test of time. We’re committed to your ongoing success.
“Preos has consistently added real value. We like the way they engender trust in our team and provide the flexibility and pace that we really value in our high-end global fashion business.
We also like the way they work with us – it’s been a lot of fun as well as hard work on both sides.”
– Evonne Delaney, Vice President Global Total Rewards & Workday, Capri Holdings Limited
Workday Resources for you.
Contact Preos to get more from Workday.
At Preos, we specialise in Workday —from implementation to optimisation and ongoing support—for customers at every stage of their Workday journey.
We go beyond just the technical, providing strategic guidance to tailor solutions that help you meet your business goals.
Complete the contact form to schedule a call with our team, and let’s talk how we can help you achieve your Workday goals.