Workday support should offer more than short-term issue resolution, which often overlooks the bigger picture. It should improve and optimise Workday, align it with organisational goals, and build internal capability.
That is the foundation of Workday Enhancement Services (WES) – Workday support designed to deliver business value rather than just break-fix solutions.
Why Workday Support Needs to Evolve
Many organisations are trapped in a cycle of reactive support, relying on external providers for quick fixes that fail to address the bigger picture. Traditional support often overlooks how system changes impact business processes, leaving organisations dependent on external resources.
Workday Enhancement Services (WES) takes a different approach. Instead of just resolving tickets, WES partners with organisations to optimise Workday, align it with long-term goals, and build internal capability.
A key part of this approach is upskilling client teams and empowering them with the knowledge to manage and enhance Workday independently. Rather than creating long-term dependency, WES consultants partner with internal teams, sharing best practices, transferring knowledge, and helping organisations take control of their Workday environment.
The Growing Team of Workday Experts
Highly experienced Workday Consultants Ellen da Costa and Danielle Maycock are joining the growing WES team. With years of client-side experience, they understand organisations’ daily challenges after implementation and know what businesses truly need from Workday support.
Ellen Da Costa
wes lead
Ellen has a decade of Workday experience, specialising in HCM and Benefits. Having worked extensively on the client side, she understands the challenges businesses face after implementation. Ellen has successfully guided organisations through divestitures, acquisitions, and complex Workday tenant merges.
“Having worked on the client side, I deeply understand the challenges businesses face with Workday, especially after going live. WES is more than support – it’s about partnering with clients as an extension of their team, sharing knowledge, and ensuring they feel confident with Workday.”
Ellen is passionate about helping clients maximise their Workday investment and reach operational maturity faster than would be possible with traditional support.
danielle maycock
wes lead
Danielle brings a unique perspective with a decade of Workday experience and eight years of experience in HR and recruiting. This dual expertise allows her to understand Workday’s technical needs while empathising with HR teams’ practical requirements.
“Having been in HR, I know how frustrating it is when Workday doesn’t support HR processes in a way that makes sense. Many Workday support teams focus on fixing system issues, but they don’t always translate technical solutions in a way that makes sense to HR teams or end users. I enjoy bridging that gap and translating business needs into technical solutions that work for everyone.”
Danielle’s ability to speak both the language of HR and Workday ensures that clients receive solutions that work in practice, not just in theory.
How WES Delivers More Than Traditional Support
With Workday Enhancement Services, your senior consultant provides practical system support, resolving your support requests while identifying strategic opportunities to align Workday with your business goals. We build your team’s capabilities through hands-on knowledge transfer, ensuring your system works for you and continuously evolves with your organisation’s needs – transforming your Workday system maintenance from a cost centre into a strategic advantage.
- Direct access to experienced consultants who understand both technical and business needs.
- Upskilled internal teams to reduce reliance on external support.
- Workday roadmaps that align with your business goals
- Proactive issue prevention using reporting insights.
- Tailored support, not a one-size-fits-all model.
Learn More About Workday Enhancement Services
With Ellen, Danielle, and a growing WES team, Preos is redefining what Workday support should look like. Interested in learning more about how WES can support your Workday journey? Talk to the WES team today.
