The Challenge
A Leading Global Insurance Provider faced the challenge of ensuring smooth payroll operations across multiple countries, each with unique demands. Every region added another layer of complexity, from intricate tax regulations and benefits to varying address formats.
The HR and payroll teams were stretched thin with limited capacity for rigorous system testing. Managing payroll operations across diverse global regions left little room to identify and resolve process gaps.
Complicating matters further, the initial solution provided by their payroll vendor – a flat-file system short of expectations. Instead of the streamlined Workday PG Connector they needed, the integration was cumbersome and inefficient, creating bottlenecks that hampered progress.
The Solution
Bridging the gaps
The payroll integrations weren’t meeting their needs. Through a deep analysis of their systems, Preos identified gaps and highlighted necessary updates. Together with the client’s team, we determined which data should be included in Workday and where simplifications could enhance efficiency without compromising compliance.
Rigorous testing for peace of mind
Payroll errors aren’t just inconvenient; they can have significant consequences. Recognising this, the client prioritised thorough testing. With Preos support, detailed testing scenarios were designed and executed for each country, ensuring accurate results. Particular attention was paid to the UK, where intricate benefits like salary sacrifice schemes added complexity. By validating results and flagging gaps, we ensured that the payroll systems were accurate, reliable, and ready to go live.
Strategic advisory and solving integration challenges
At the core of the Preos approach is a commitment to delivering strategic advice that aligns with each organisation’s unique needs. For this client, it meant understanding their priorities and aligning them with the right tools for long-term success. The flat file system initially implemented didn’t align with their requirements. Preos facilitated the move to the Workday PG Connector. This move resolved integration challenges and provided a solution better suited to their global operations and future growth plans.
Empowering the client’s team
Initially, Preos provided hands-on support to ease the burden on the internal team, taking the lead in testing and validation. Over time, the focus shifted to empowering the client’s team, equipping them with the knowledge and confidence to manage payroll integrations and tackle future projects independently.
The Outcome
Together we achieved:
- Payroll integrations were validated and implemented for eight countries, customised to account for their requirements, whether they were benefits structures or address formatting.
- The client’s internal team gained the skills and confidence to independently manage payroll integrations, freeing them to focus on broader strategic goals.
- With scalable payroll systems, the client was well-positioned for expansion into new regions, including establishing offices in Belgium and the Netherlands.
- The client transformed a complex, multi-country payroll process into a streamlined and scalable system.
| Before | After | ||
|---|---|---|---|
| Flat-file integration caused bottlenecks | Workday PG Connector implemented for streamlined integration | ||
| Limited visibility across countries | Unified payroll data and processes across multiple countries | ||
| Manual, error-prone payroll processes | Validated workflows ensured accuracy and reliability | ||
| Internal teams were stretched thin with testing responsibilities | Testing was rigorously planned and supported by Preos, easing the burden on internal teams | ||
| Payroll system lacked scalability for future growth | Scalable system ready for expansion into new regions | ||
| Inconsistent regional data formats | Localised configurations per country | ||
| Unclear roadmap for future growth | Strategic alignment with long-term goals and tools |
Final Thoughts
At the heart of this project was collaboration. This Leading Global Insurance Provider wasn’t just looking for a vendor – they needed a partner to simplify complexities, provide expertise, and take on the heavy lifting.
At Preos, we specialise in Workday – from implementation to optimisation and ongoing support – for customers at every stage of their Workday journey.
We go beyond just the technical, providing strategic guidance to ensure your Workday and payroll solutions align with your business goals, drive efficiency, and support long-term success.
Contact us to discuss how we can help you achieve your Workday and payroll goals.
